Refund policy

At Zaviel, we take great care in packaging and delivering every handcrafted product. Since each item is carefully made, we only accept returns or replacements under the following conditions:

Eligible for Return or Replacement

  • You received the wrong product.
  • The product arrived damaged during transit.

Return Request Requirements

To process your request, please share the following within 48 hours of delivery:

  • A clear 360° unboxing video starting from the unopened package.
  • The shipping label must be clearly visible throughout the video.
  • The product damage or incorrect item must be clearly shown.

Important: Claims without a complete unboxing video or with edited/cut videos cannot be approved.

Refund Process

  • Once your request is verified, we will either:
    • Send a replacement product, or
    • Issue a full refund (if replacement is unavailable).

Refunds are processed within 5–7 business days after approval.