Shipping policy
At Zaviel, we carefully pack every order and work with reliable delivery partners to get your order delivered safely and on time.
1. Delivery Time
Orders are generally delivered within 5–7 business days after dispatch.
In some cases, delivery may take an additional 2–3 business days due to circumstances beyond our control, such as:
- Delays from our delivery/courier partner
- Heavy rain or monsoon conditions
- Weather-related disruptions
- Public holidays
- Remote or difficult-to-reach locations
- Unexpected transportation or operational delays
We appreciate your patience in such situations.
2. Order Processing
Orders are processed and prepared for dispatch after successful order confirmation and payment.
Processing time may vary depending on order volume, product availability, or other operational circumstances.
Once your order has been dispatched, you will receive the available tracking details so you can follow your shipment.
3. Delivery Address
Please make sure that your shipping address, phone number, and other delivery details are correct when placing your order.
Zaviel is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable address or contact information provided by the customer.
4. Delivery Delays
While we aim to deliver your order within the estimated timeframe, delivery dates are estimates and may occasionally change due to circumstances outside our control.
If your order is delayed beyond the expected delivery period, please contact us and we will assist you in checking the shipment status with the delivery partner.
5. Contact Us
For any questions regarding your order or delivery, please contact us:
Email: zavielcare@gmail.com
Store: Zaviel
Delivery Estimate: 5–7 business days
Possible Extended Delay: Additional 2–3 business days in exceptional circumstances.