Terms of service
Welcome to Zaviel. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
1. About Our Store
Zaviel offers handcrafted and artistically designed handbags and related products through our online store.
We reserve the right to update product information, pricing, availability, images, and other website content at any time without prior notice.
2. Products & Product Images
We make every effort to display our products, colours, patterns, and details as accurately as possible.
However, slight variations may occur due to:
- Screen and display settings
- Lighting during photography
- Handcrafted or artistic finishing
- Manufacturing or material variations
Such minor variations do not necessarily qualify as a defective or incorrect product.
3. Pricing & Payments
All product prices displayed on our website are subject to change without prior notice.
An order is considered confirmed after successful payment and order confirmation.
We reserve the right to cancel an order in cases such as incorrect pricing, product unavailability, payment issues, or suspected fraudulent activity.
If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.
4. Orders
Please ensure that your name, shipping address, phone number, email address, and other order information are correct before completing your purchase.
Zaviel is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
5. Shipping & Delivery
We aim to dispatch orders within the estimated processing time shown on the website.
Delivery times may vary depending on the destination, courier service, weather, holidays, unforeseen circumstances, or other factors outside our control.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's terms and timelines.
6. Returns, Refunds & Replacements
Returns, refunds, and replacements are available only for eligible cases such as receiving a wrong or damaged item, subject to our Return & Refund Policy.
A valid, continuous unboxing video showing the package, shipping label, and product is required for such claims.
Please refer to our Return & Refund Policy for complete details.
7. Prohibited Use
You agree not to use our website:
- For any unlawful purpose.
- To commit fraud or attempt fraudulent transactions.
- To interfere with the security or operation of the website.
- To copy, reproduce, or misuse our website content, images, designs, or branding without permission.
- To submit false or misleading information.
8. Intellectual Property
All website content, including photographs, product images, graphics, logos, text, designs, and other materials provided by Zaviel, is owned by or licensed to Zaviel unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
9. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
10. Limitation of Liability
To the extent permitted by applicable law, Zaviel will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
11. Changes to These Terms
We may update or modify these Terms of Service from time to time.
Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted means you accept the updated terms.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: zavielcare@gmail.com
Store: Zaviel